INFORMATION AND CANCELLATION POLICY
Booking and Payment
The
application for booking has to be sent to the office
of TREDY
S.A.S. – Via
Cristoforo Colombo, 106
- 80062 Meta di
Sorrento (NA) Fax:
081.532.1145 E-mail: info@tredy.it
.
For
the binding application a payment on account has to be allowed (50 % of the
whole sum) by credit card or by bank transfer order. The rest of the sum (50 %) will be paid by clients on
their arrival.
If you prefer, you can give us your credit card details to guarantee your booking. You'll then pay the total sum on arrival.
If you do wish to rent one of our apartment, we are willing to discuss alternate forms of payment with you
OUR CANCELLATION POLICY
From reservation To 31 days before check-in:10% of the total sum.
From 30 days before check-in To 11 days before check-in :50% of the total sum.
From 10 days before check-in To 0 hours before check-in:100% of the total sum.
For any No-show:100% of the total sum.
No reimbursement will be given back to those clients who interrupt their holiday after its beginning for any reason.
DELIVERY OF THE DWELLING
The houses are delivered from 16:00 to 20:00 at the arrival of the clients and they are left within 10.00 at the departure of them. Weeks go from Saturday to Saturday. But TREDY S.A.S. will try to satisfy the clients’ wishes when it is possible. When they arrive, people have to pay an additional cost for electricity, running water etc. Besides clients will leave a bond (caution money) on their arrival and it will be given back on their departure. The dwelling won’t be delivered if the number of the clients is bigger than the number communicated by TREDY S.A.S. at the moment of the reservation .
FEATURES OF THE DWELLING
The dwellings are furnished as holiday houses. So clients could find not all the comforts they have at home. Besides, all the electric appliances are precisely mentioned on the catalogue TREDY S.A.S.
CUSTOMER SERVICE AND COMPLAINS
TREDY S.A.S. will give steady assistance to the clients in case of problems. Anyway they will receive a phone number for any help. Clients have to communicate to the organizer any difference or problem as regards the dwelling they have paid for as soon as possible: so every problem can be solved right away.
RESPONSABILITY OF THE CLIENTS
Clients have to take care of the dwelling , pieces of furniture and all the objects in it. They will be considered responsible for any damage of them.
CHANGES AT THE ARRIVAL OF THE CLIENTS
If for any reason owing to a cause beyond control, at the arrival of the clients the organizer can’t supply them with the apartment or villa already booked, alternative solutions will be offered in dwellings of the same or higher price without paying any extra charge. In case the standard of the dwelling is lower than that one already booked, TREDY S.A.S. will give clients the difference of money back.